April 20, 2018
A massive THANK YOU to all of you who supported my book over since I published in Feb – as of yesterday I become a #1 Amazon best seller in all three categories the book is listed ….above #Jeffbesos and #Amazon, #SamWalton from #Walmart and of course #MrSelfridge – A fabulous store and our f… More
July 13, 2014
Just another Charity Shop I have just been to to visit the new Mary Portas charity shop Mary’s Living and Giving in Highgate Village. Very nice shop fit and lovely shop assistant. There was a lot of womens clothes, in a small shop and a few books. The concept, according to Mary Portas, is to get the l… More
May 28, 2014
There is an excellent article in the Telegraph today discussing the High Streets and why it is important to get the councils involved in making the businesses successful. Whilst I agree the council needs to help, I believe that the issue lies with the Small business owner themselves….I find that the ma… More
March 6, 2014
In Lesson #1 I talked about “Tell the customer what you sell”. For my second lesson, I would like to introduce a much more current example from a Marks & Spencer store opening I managed in November 2003. “Store Standards” is a fundamental Retail lesson – Making your store l… More
February 11, 2014
Today I wanted to share my experience of Retailing from 1923 to today….and you are correct I was not alive in 1923…but my Great-Grandfather set up the first family shop in March 1923. The business he set up was a provisions shop on an English High Street at the ripe old age of 23. He was a ve… More
January 22, 2014
The CEO of Yahoo has suggested that this year the internet will evolve and take us to new places. For retailers this is such an important factor to take into account – The internet is here to stay and it will only get stronger and more exciting. All retailers MUST embrace the internet and all it has t… More
January 17, 2014
I love this time of year – Lots of experts predict how good or bad Christmas was for Retailers. My view is to wait for the figures and you will see, but what I know from my clients and my own shops, is that is was an OK December. Yes, you had to use clever discounting, but the customers did spend̷… More
October 21, 2013
Imagine if you could tell customers about your products that THEY love, as they walk into your store? That is exactly what Apple iBeacon is for – this new technology allows retailers to target the customer when in a 20m (Bluetooth) range If you have aligned your App store to the iBeacon – you can … More